You don't need to join the forums if you can solve your problem just by reading.

If you need to ask for help, please follow the steps below.

1. Click on Register for Support or Create an Account

2. Choose a name, username and password.

Your username is the one that gets shown on the forum. It's best NOT to use your email address as a username. Spammers might get hold of it.

You'll need to enter the CAPTCHA text. It's a device to minimise spam. If you have difficulty deciphering it, you can click on the blue reload button (arrowed) to get another one.

3. It's a good idea to put your club number in your forum signature.

Go to http://support.toastmastersclubs.org/forum/profile/edit/, click on the Profile Information tab and scroll to the bottom.

4. Post a message by clicking on "new topic".

If you're not sure where your post should go, put it in Support Requests. Moderators will move it if necessary.

5. Make sure that your post is as specific as possible.

• When did the problem first occur?
• What operating system and browser are you using?
• Did you refresh your browser cache?
• Are cookies enabled?
• A screen shot is often helpful.

And PLEASE include your Club number. We are unlikely to be able to help you without it. 

Your first post isn't immediately visible. Moderators need to approve it. This is another safeguard against spam posts. Sometimes approval takes only a few minutes, other times it may be several hours. It depends entirely on who is online at the time.

DO NOT PM* the volunteer ambassadors for help (unless you have been asked to, of course). You'll only be asked to post in the forums. Why not save time and just create that post.

6. Comply with the Terms of Use at all times.

*PM = (send) private message

There are three basic categories or levels of access to the agenda system, outlined below. (This is in addition to what an ordinary member can do.)

Processing an existing agenda

Edit an existing agenda

includes adding and deleting roles if necessary

Edit the agenda header

View and print speech introduction notes

Printing an agenda

Emailing an agenda

Traditionally, the Toastmaster or Chair of the meeting can do this, but any other role can be designated as able to edit the agenda.

Creating / deleting agendas

Create a new agenda

This can be from a template or an existing agenda

Delete an agenda

only recommended in special circumstances, such as testing

Working with Meeting Venues

The default for this level is VP Education, but any other officer(s) – up to three – can be designated.

Handling templates, and managing overall settings

Configure agenda overall settings

Create and delete templates

This can be the VP Ed but it doesn't have to be. This and the previous level can be managed by different officers. Up to three can be assigned.

The website admin is the "super-user" and can always access everything.

A note about agendas vs. templates

Think of an agenda as a photocopy of a template. After the copy has been made, changes in the original (the template) don't affect the copy. Neither do changes in the copy (the agenda) affect the original.

To help you to be aware of which you are editing, the following may be useful:

• Agendas can only be edited from the site agenda area.

• Templates are edited from the admin panel only.