You don't need to join the forums if you can solve your problem just by reading.

If you need to ask for help, please follow the steps below.

1. Click on Register for Support or Create an Account

2. Choose a name, username and password.

Your username is the one that gets shown on the forum. It's best NOT to use your email address as a username. Spammers might get hold of it.

You'll need to enter the CAPTCHA text. It's a device to minimise spam. If you have difficulty deciphering it, you can click on the blue reload button (arrowed) to get another one.

3. It's a good idea to put your club number in your forum signature.

Go to http://support.toastmastersclubs.org/forum/profile/edit/, click on the Profile Information tab and scroll to the bottom.

4. Post a message by clicking on "new topic".

If you're not sure where your post should go, put it in Support Requests. Moderators will move it if necessary.

5. Make sure that your post is as specific as possible.

• When did the problem first occur?
• What operating system and browser are you using?
• Did you refresh your browser cache?
• Are cookies enabled?
• A screen shot is often helpful.

Your first post isn't immediately visible. Moderators need to approve it. This is another safeguard against spam posts. Sometimes approval takes only a few minutes, other times it may be several hours. It depends entirely on who is online at the time.

DO NOT PM* the volunteer ambassadors for help (unless you have been asked to, of course). You'll only be asked to post in the forums. Why not save time and just create that post.

6. Comply with the Terms of Use at all times.

*PM = (send) private message

Basic Information

Essential items

You need to include your name and your primary email address. All else is optional.

Your name can include your educational qualifications. When you achieve a new award, add it after your name.

If you have no email address, you'll see an "address" starting with "noemail"
Please leave this alone, unless, of course, you have just acquired an email address and wish to add it.

If you share an email address, for example with a spouse or partner, only one of you can use this address on the website. The other person will be regarded as having no email address.

If you enter a second email address, you can then use either address to send emails to the club mailing list. Tick the box shown if you want to receive emails at both addresses. This could be useful if you regularly use two email addresses e.g. work and home.

Allow admin to edit profile

This is enabled by default. (See circled box in image above.) It allows the site admin to help you if you're not sure how to change or add things to your profile.

Uncheck the box if you don't want the admin to be able to do this. He or she will still be able to see the content but not change it.

Include in public Meet Our Members page

If you enable this setting, your name, officer role (if any), photo, social media links (if any), and bio will show up in the public Meet our Members page.

Your email address and phone number will NOT appear.

Only you can enable this setting. The admin cannot do it for you.

Additional member settings

These are all optional.

Telephone number

Telephone number is visible only to other members, unless you are a club contact and have agreed to make your telephone number available.

Username for Logins

This is an alias that you use for logins only. If you define an alternate name here, you can't use your real name to login. The system won't recognise it at this stage.

Once you are logged in, your real name will appear in the list of logged-in members and all other website activities will be done under your real name. It will still appear in agendas, for example.

Member since

Enter the date that you joined the club. That information appears in some of the membership reports that club officers may use. It may also appear on membership badges, depending on how they have been set up – and if your club uses them.

Toastmasters Int'l Member ID

Enter your Toastmasters International membership ID

This will be used in future to allow speech reports to be compiled from your activity in more than one club which uses FreeToastHost.

Mentors

This allows you to see and select your mentors.

Select your mentor(s) from the multichoice menu.

Before you select anyone, make sure that they know. Also, check with your VP Ed that the club doesn't have another way of assigning mentors.

Email Settings

Club officer email address

If you are a club officer, an email alias will have been created for you (see http://support.toastmastersclubs.org/doc/item/email-lists-and-aliases for further details).

You can choose NOT to create an officer email alias for yourself by checking the arrowed box.  Typically, officers will disable this email address if they are getting a lot of spam, since this email address is available to the general public.   

However, if you are going to do this, please let your site admin know. (Otherwise, they may think that something is wrong with the website settings.) 

Role change notifications, agenda notifications

You can choose not to receive emails from the agenda system, notifications about changes of meeting roles or other notifications, if you have problems with receiving too much email.

Before you change these settings, please check first with your club exec officers that this won't be causing any problems.

An exception is the unknown device and IP address notification. Disabling this will have no effect on the working of the site, but please note the warning in NOTE 2.

Use MAILTO Links in Agenda Emails

A "MAILTO" link is a special type of link that creates an email instead of loading a new web page or file.  You can choose to use these types of links in agenda emails instead of the normal links so that you can sign up for roles in an agenda email without needing to provide your website password.  Many users prefer the convenience of using MAILTO links because they do not need to remember their website password and they do not need to login to the website.

However, some email clients aren't easily set up to handle MAILTO links--this is why they are disabled by default. If your email client does not process MAILTO links in emails properly, then leave the box unchecked and you'll get a simplified login screen instead. You'll need to provide your password.

Exclude from emails

This allows you to avoid having emails sent to you between the dates entered in the fields.

Use the calendar popup to choose the dates.

It can be used, for example, as a vacation setting.

Note that, unlike the usual "Out of Office" feature, it does NOT let the sender know that you've turned your emails off. Please let members know beforehand.

Custom email groups

You can see which custom groups you belong to, if your club has set them up.

You can remove yourself from a custom group, but you can't add yourself to one. If you think that you should be a member of a custom group, you'll need to ask your admin to add you.

Member login messages

You can leave messages for yourself, perhaps to remind you to do something when you next sign in. They are displayed when you login.

The admin can also add messages in your member profile, which you'll see the next time you login. You then have the choice of leaving them there or deleting them.

If you've allowed the admin to edit your profile, you will get a message any time that he or she makes a change to your profile.

This function may be extended later to allow you to reply to the admin and to send messages to other members.

Social Links

This section is optional. Leave it blank if you wish.

Add your social media links in the fields provided.

If you have additional social media accounts, you can add them here. One account, and its logo if necessary, should be on one line. Separate account location and logo location with a comma:

E.g. http://newsocialsite.com/mypage, http://newsocialsite.com/images/icon.png

Member Bio/Photo

This section is also optional. You can use it to let your fellow members, and the public if you wish, know a bit about yourself.

The bio field is plain text only (no formatting). You have about 100 words to describe who you are.

You can also upload a photo which will be used in "Meet our Members" and also on the agenda if your club has this feature available. Your photo will be resized and cropped to 100x100 px.

If this isn't working well, you can edit the photo first to the right size. If all else fails, ask your admin for help.

If you need to rotate or delete the photo after you have uploaded it, use the icons under the photo.  The trash can icon deletes the photo, and the arrow icons rotate it a quarter turn.
 
 

Forget me!

This button is at the very bottom of the Basic Information tab. Use it ONLY if you wish for all your information to be deleted from the site.

There is no undo, and no undelete — once your information has gone, it's gone.

When you click on the button, you will see the following screen.

To proceed with the deletion, type DELETE in the box and click on the OK button.

Finally, you need to click on the Close button to be logged out completely.

If you want to be removed from photographs or articles on the site, you'll need to contact the site administrator.